Frequently Asked Questions

What are your Customer Service Hours?
Our order lines (Toll Free 1-800-669-7766) are available Monday through Friday from 8:00 AM to 6:00 PM CST. Fax lines are open 24 hours (Toll Free 1-888-369-0788).

What are your Payment Terms?
Net 30 Days with approved credit (Credit Application available for downloading). We grant automatic credit to government agencies. Credit is granted to private companies only, not individuals. Individuals please see other methods of payment.

We accept Mastercard, Visa, American Express, and all the Novus Cards (i.e. Discover, Bravo.) Call ahead for shipping charges if you would like to prepay your order (see shipping terms below for additional details).

How do products ship?
Standard Ground UPS shipping charges will be applied in the cart for all items that ship UPS (minimum $ 9.95 shipping charge). Because many of our items are too large for UPS and must ship via a freight carrier, a manual shipping calculation must be done to ensure the lowest possible shipping amount. You have the option to request the shipping quote prior to charging your credit card, or you may choose to process your order as long as shipping charges do not exceed 15% of your invoice total. Orders are processed the next business day.

All products ship F.O.B. factory at the customer's expense unless otherwise quoted. Preferred shipment method is UPS. Certain products must ship Common Carrier, which will be chosen to the best of our abilities unless otherwise requested. All orders requiring Common Carrier charges will be quoted by our customer service department before processing. Specific shipment dates are not guaranteed due to possible conditions beyond our control. We reserve the right to hold shipment of all open orders to customers whose account is past due.

What if I need to Cancel my order?
All orders are considered a firm order and cannot be canceled without our approval. All returns and cancellations must be authorized in advance and are subject to round trip shipping charges and restock fees. Materials being returned must be in salable condition and should be insured. Customers are responsible for all materials invoiced. Direct School Desks issues cancellation numbers to our customers. If you need to cancel an order, call Customer Service at 1-800-669-7766 and obtain your cancellation number. If product has shipped or a custom order is in process, we may not be able to fulfill your request.

What if my shipment is damaged?
Please inspect merchandise immediately upon delivery and report any damage. Damaged or lost merchandise claims must be filed with the carrier within 10 days of receipt of goods. Once the product leaves any of our warehouses it becomes the property of the customer. Please follow these steps when receiving products:

  1. Check your counts. If you are short a package, please note it on the carrier's delivery receipt.
  2. Give a detailed inspection for damage. If the carton even appears to have damage anywhere, make sure you open and inspect your goods thoroughly. If there is damage, note it on the delivery receipt and call Customer Service immediately. Please note damage on delivery receipt but don't refuse the shipment!


Acceptable Credit Cards
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Registered Quality System ISO 9001